Springer Sucks Customer Reviews and Feedback
Springer Publishing is an American publishing company of academic journals and books, focusing on the fields of nursing, gerontology, psychology, social work, counseling, public health, and rehabilitation (neuropsychology). It was established in 1950 by Bernhard Springer, a great-grandson of Julius Springer, and is based on the 15th floor of the Salmon Tower in Midtown Manhattan, New York City.
An angry former employee shared his/her experience working for Springer on Indeed in May 2017:
"My boss didn't pay me. I was a subcontractor for Springer. My boss unfortunately did not pay me for my last job even though the book was published with my corrections. He owes me $1500. I don't think this is reflective of the company in general, since I was a subcontractor."
Former Employee - Anonymous Employee says"Low pay, boring and repetitive work"
Former Employee - Associate Editor says"Note: I was placed on "performance-based" probation 7 WEEKS after start date and TERMINATED a couple weeks after that, simply because my team is managed by a poisonous duo who effectively crushed my career at a giant publisher because they didn't like how I fit as the new hire on their team. I was told by HR upon termination that I was not being fired through any fault of my own and they would not appeal any Unemployment Insurance claim; this was delivered as a kind of apology for the behavior of my two bosses. It seems that your experience at Springer Nature is entirely dependent on whether the senior management on your team is any good, which seems to be uncommon. In my case, it was the worst management I've ever seen or been victim to in a professional environment. Vicious, intolerant, guileless, and untrustworthy. It felt like working in the USSR, except somehow an even more bitter and cynical culture/mood. To summarize my awful bosses: Remote management team, who haven't worked with others in a meaningful context in decades and don't reside anywhere near the New York offices, are straight up clueless in terms of interpersonal relationships and team-building in the workplace. They proudly convey a mean-spirited, bullying, highly micro-managerial, "discipline and punish" mindset that was explained as "old school" and "how they were brought up in the industry". I have no idea who or what school of thought they were referring to, but they regularly ridiculed the senior management from other teams for not "earning" their seniority the way it is supposed to be earned because those managers/directors had reached milestones at a younger age than they had. I could go on for a lifetime, but AVOID any role at Springer Nature that is seemingly always on job boards or, after speaking with an HR Recruiter and asking questions about the vacancy, it is a position for which they've had trouble finding the right candidate. Ask as much as you can about the composition of the team and try to get on one that isn't full of cynical "old-school" types who are protecting their tenuous, dusty hold on their respective teams until they can retire in 5-7 years. Also, the pay is quite low."
says"Poor pay; horrible training; questionable ethics in management"
says"Most colleagues you have to work aren’t helpful, need to watch your back all the time because people here seem to be looking out for opportunities to stab at each other. The managers and directors are all not getting along to improve things, they just fight with one another. This makes it hard for advancement The facilities and tools (internet, systems, computer and software) provided are outdated compared to competitors. It makes work more inefficient and more labor required for the same tasks. The management is disconnected from the realities at the ground. Compensation and benefits are below average."
Current Employee - Editorial Assistant says"A lot of the upper management is based in Europe, so there's a chance your direct manager will have no oversight on a day-to-day basis. This would be problematic on its own, but the situation is further complicated by the fact that (at the editor level) Springer isn't exactly attracting the best or the brightest. This creates a perfect environment for your manager to be incompetent and/or absuive. If you take your concerns to Springer's HR, they will just encourage you to leave the company. The most you can expect in terms of employee retention is a little half-hearted gas lighting geared toward making you accept more abuse."
Current Employee - Sales and Marketing says"Management is very bad. It's all about who is the favorite sales person of the week and who can kiss up (lie more) to mgt. You are not judged on sales numbers or clients. It's about who can bs more and yell the loudest. Sad, low morale company. Boring, repetitive work"
says"cheap company that breeds cheap recruiters"
Former Employee - Administrative Assistant says"Absolutely no company culture! Very corporate and dry dry dry! The recent merger created an "us" versus "them" attitude. Worked long hours with below market pay. IT provided terrible service. And there's no real summer hours. It's a gimmick to get you to work overtime without the pay."
Current Employee - Publishing Editor says"In my time in this role I have been continually shunted between different projects and teams, making it impossible to properly adapt to my job. The training has been poor, the regard for my wellbeing non-existent, and above all the salary is appalling for a company making as much revenue as it does. Furthermore, senior managements drive to relentlessly cut costs (including making large scale sweeping redundancies in the midst of a global pandemic) betray something deeply concerning in my opinion. If you wish to get into academic publishing based on a love of science and research, this is not the place for you. I seriously urge anyone considering this employer to reconsider."
Software Developer says"Terrible and weak leadership. Women and the oppressed are pushed out at a whim whilst the demons thrive and are rewarded for their efforts."
Junior Scientific Writer (Former Employee) says"Springer Nature is an epitome of regionalism and biasing. No north india should waste their time with them. If you don't have anything to do then go and learn how hostile they can be."
Assistant Accountant (Current Employee) says"Company doesn't care about normal people but only cares for their management position. No way to progress in your role, actually just the opposite, there is always the risk to loose your job from one day to another.Poor salary, people just stay for max. 1/2 years before leavingnonepoor salary"
Liaison between pm, client and authors (Former Employee) says"And I stand by my summar. Non-poach agreements exist and still they do not wait for completion which is highly employee unwelfare. What's the point when they say all good words of capacity and good fortune and willingness for better opportunities, when no good or similar next opportunity opens doors."
Assistant Editor (Current Employee) says"SpringeNature is an okay-ish organization to work at but if you work in--or would like to work in the Editorial Department... just know that you will also be handling customer service, legal texts, and finances/accounts payable work. Editorial is the one department that's expected to put out all of the inevitable fires that occur here on a daily basis. Also, don't expect to hear your numbers/goals until several months after they've gone into effect. Not a lot of chances for upward mobility."
Anonymous (Former Employee) says"Though other employees seemed to be content enough at this company, the position was not a good fit for me, and as a result I had a fairly poor experience."
Auxiliar Administrativo na área de logística (Former Employee) says"uma empresa com otimo ambiente de trabalho,oportunidades de crescimentorefeitorio na empresa e onibus da empresanão tenho"
Senior Product Manager (Current Employee) says"Due to change in culture the leadership has grown removed from the daily realities of the company. Over work and stress is sadly becoming a cultural norm."
Senior Acquisitions Editor (Former Employee) says"Large company with all the advantages [resources] and disadvantages [bureaucracy and slow response] of size. Good e-book program, but significant management disinterest in spending to support the journal program - with the result that most have poor impact factors. Merger with Macmillan may be causing finanical strain.Open office"
Executive Licensing Manager Government (Current Employee) says"Springer is a good company with many opportunities for young people to begin and grow their career in publishing. I have had the pleasure of working with some very talented and intelligent, driven people at Springer and am impressed. The work at Springer in the sales group is challenging with increasingly challenging annual sales targets. The customer group is very good to work with although they face challenging times with budget reductions and rationalizations. I would recommend that a young person give Springer a try.Lots of business travel. Good people to work with. Good healthcare.Workload can be challenging for some. Travel can be difficult for some."
Freelance Developmental Editor (Current Employee) says"Worked for many years as a freelance editor, but job got outsourced to India. Quality of books is decreasing. Too much emphasis on saving money by the corporate officers."
Vice President (Former Employee) says"Springer Nature is a joint venture formed by the merger of Macmillan Science and Education and Springer Science and Business Media. The joint venture was formed in response to seismic market changes in academic publishing. While staff redundancies are to be expected in a merger of this scale, most severed employees are former Macmillan staff. Management's focus is on harmonizing operating systems across the various Springer-Nature brands.Good benefits, unusually generous severance planHigh Bureaucratic, top-down management approach."
Certification Product Owner (Current Employee) says"Competitive but monotonous and the company has lost its product base essence. Instead of building a great product for users, they more on focusing on aligning process."
Editorial Associate (Former Employee) says"The day to day work is good, sometimes stressful. The immediate supervisors are very helpful, and the management tries to help the employees as much as they can always."
Licensing Manager (Former Employee) says"My review is bound to be out of date, as I haven't been there since the merger with Nature. Overall, Springer was a decent place to work, but compensation was low for the amount of work we did."
Sales Representative (Current Employee) says"Pros People, opportunities to travel, international company, benefits, ever changing and evolving products, growth options, management are very relaxed and supportive Cons Going through a merger, systems and processes need help but the company is aware of these issues and working on it which is very clear to all of the staff"
Editorial Assistant (Current Employee) says"The company is expanding, hence there are career opportunities but the pay scale is not lucrative. The ambience and work culture is good, and gender biasness is not an issue (at least for females) here. For freshers, it's definitely worth an experience."
Operadora de Máquinas Injetora (Former Employee) says"Regular Pos tem que ter muita melhoria na empresa aindaRegularNada"
Executive Editor, Hard Sciences (Current Employee) says"Need some reorganization, better internal communications else lots of great people who have been there for 15 plus years. Needs to move with the times and a clear strategy."
Manager, editorial (Current Employee) says"Has been a great place to work - interesting work, pleasant colleagues, salary and benefits reasonable for the industry - but is currently winding through the results of a merger that has led to constant changes to systems (from HR time off system through IT support through major production systems) that has been quite poorly managed (e.g. frequent systems outages, printers not working for months) and is undercutting staff efficiency pretty badly. I question many of the decisions and implementation details of many of these changes and have reached the point where the unpleasantness outweighs the positives."
Assistant Manager (Current Employee) says"Good experience, Recruiting new team members, training, Culture is good Daily there is challenge Managing project is what I learned here. Good people management Have good analysis for improving the work Client interaction is most enjoyable part of the job"
customer says"my book did not arrive now. Esther-Maria Guggenmos"
Bilal Riaz says"I could not receive my book even two weeks after placing the order."
Johanna says"Cannot recommend. I ordered a print-on-demand book, after not hearing anything for almost three weeks I asked for an update. They wrote: with print-on-demand items, they cannot tell for sure when the book will be printed. Now, it's been four weeks, still nothing. I cannot believe how customer-unfriendly this is. YOU are printing the books, I am demanding them, so how can you not know how long it will take? Not even an estimate? Come on.... I will however wait until I have received the book, since its rather pricey."
customer says"I have not received the book yet"
Nick Stevens says"Well, they didn't accept GB Pounds for some weird reason, so I ended up paying in Euros with a fee for currency conversion. I would also not that the "buy a chapter" option is not very far off the price of a complete book. In response to the reply I was definitely shown a message about pounds, and given a euro option. Perhaps this could have been the payment processor, but it did happen."
customer says"I have received my shipment after 2 months of my order, The book is in excellent condition and quality, but the delay was too long."
customer says"The website mishandled the year-end coupon offer. Two weeks, and both calls and emails, later, it still isn't resolved. The books got here faster than expected, and in good physical condition, but I'm upset at their not fixing the $10 overcharge problem."
jk says"Still hasn't arrived, I hope it will still arrive at all. In any case, slow delivery."
customer says"There have been a few misunderstandings during the process, in particular regarding the payment."